Clear answers. No friction.
Find direct information regarding our stress-tested logistics, 30-day wear test guarantee, and straightforward warranty claims.
Frequently Asked Questions
Quick answers to help you maintain frictionless daily routines.
What does the warranty cover?
We cover all material defects and structural failures. If a seam, hinge, or joint breaks under normal wear, we replace it immediately.
Can I buy directly or on Amazon?
Both. You can purchase directly through our catalog or use our verified Amazon store links for expedited prime fulfillment.
Do you ship internationally?
Currently, we ship to the United States and select territories. All domestic orders include tracking and ship via expedited ground carriers.
How does the 30-day wear test work?
Where do DEXINORE orders ship from?
How do I start a warranty claim?
Put our gear through your daily routine. If it fails to deliver uncompromised utility within 30 days, return it for a full refund.
We ship directly from our domestic warehouse and Amazon fulfillment centers to ensure your upgrades arrive within 24 to 48 hours.
Email our support team with your order number and a photo of the damaged component. We will ship a replacement within 24 hours.
Still need assistance?
Our technical support team responds to all inquiries within 12 hours.